Please note that all the queries relating to the full or partial cancellation of orders should be routed to the merchant since we are a payment gateway, and we only facilitate online payments for merchants. We do not handle shipping or order dispatch and you should directly contact the merchant for queries regarding returns and follow instructions as as specified in the return & cancellation policy on the merchant website.
Once a refund is initiated, or if the order is not generated at the time of the transaction, then you should get the credit in your bank account within 5-7 business days failing which you can check the refund status here by raising a ticket.