.

Payments 7

• How do I check the status of my payment/order?
• What should I do if I do not receive a payment confirmation mail from Zaakpay?
• I do not recognize the transaction that I’ve been charged for. Can you help me?
• I have done duplicate transactions towards the same order/service. How do I get a refund?
• I booked a ticket but I did not receive a confirmation mail. What's is the status of the transaction?

View all 7

Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Dispute Resolution 2

• When should a customer file a complaint regarding the non-receipt of an order?
• What should I provide when filing a dispute on Zaakpay?

Order Cancellation 1

• Cancellation of Orders/Refunds/Returns.

Fraud 1

• How do I report potential fraud or unauthorized transactions to Zaakpay?

Best Practices 2

• Best Practices for hassle-free transactions.
• Sensitive Information

IRCTC Customers 1

• My account has been debited but I have not received tickets. How do I proceed?

Getting started 7

• How can I start using Zaakpay?
• I have a registered business and would like to signup with Zaakpay. How do I do that?
• I’ve signed up now. What do I do next?
• What documents would I need for signing up?
• How long can I access the features on the test mode? Is there a trial period?

View all 7

Pricing 0

Payments and Settlements 0

International Payments 0

Referral Programs 0

Integrations 0

Account Activation 6

• What are the documents needed to sign-up?
• What are the mandatory policies that need to be updated on the website in order to integrate a Payment Gateway?
• Additional certificates and license
• Related to PCI DSS
• What are the payment methods supported?

View all 6

International Payments 0

Refunds 2

• I have not received my refund even after 10-12 working days. What should I do now?
• Why does it take so long for a refund to be credited to a customers account

Developer/Integration Assistance 4

• How do I integrate Zaakpay?
• How do I generate the API keys?
• How do I get my secret key?
• How do I test the payment flow of Zaakpay for my website?

Transactions 0

Dashboard Overview 6

• What is Zaakpay dashboard?
• Navigating your way around the Dashboard
• What is a Website URL?
• What is Redirect URL?
• What is Realtime Webhook URL?

View all 6

Reports 0

Chargebacks and Frauds 2

• What is a Chargeback?
• How do I report a fraud transaction?

Products 0

Finance 0

Others 0

Jobs 0

Marketing and Events 0

Cyber Crime 0

Support 0

Integration Support 0