Communication with the merchant is the best recourse to a hassle free transaction. You can also follow these tips:
- Clearly understand the product service description before making a purchase.
- Make sure to review the T&C, return & cancellation, refund policies on the merchant website before making a payment.
- Wait 7-10 business days for the delivery of tangible items or services, and one business day for the - delivery of digital items (from the date of transaction) before filing a complaint.
- Follow the seller’s instructions to return your purchase. Remember to keep a copy of your return shipping receipt.
- Only enter details on secure sites. Look for an https connection and valid security certificates.
- Don't enter credit card details on suspicious merchant websites as it may be a phishing attempt.
- Keep your antivirus software and browsers up to date.
- If your item is defective and it is under warranty, you must contact the manufacturer for repair or replacement.
- In case of issues related to bank processing, you should wait for 5-7 business days & check for refund status in your bank statement.
