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Knowledge base
Customer
Payments
7
How do I check the status of my payment/order?
What should I do if I do not receive a payment confirmation mail from Zaakpay?
I do not recognize the transaction that I’ve been charged for. Can you help me?
I have done duplicate transactions towards the same order/service. How do I get a refund?
I booked a ticket but I did not receive a confirmation mail. What's is the status of the transaction?
View all 7
Dispute
1
How do I open a dispute with a seller when a purchase goes wrong?
Dispute Resolution
2
When should a customer file a complaint regarding the non-receipt of an order?
What should I provide when filing a dispute on Zaakpay?
Order Cancellation
1
Cancellation of Orders/Refunds/Returns.
Fraud
1
How do I report potential fraud or unauthorized transactions to Zaakpay?
Best Practices
2
Best Practices for hassle-free transactions.
Sensitive Information
IRCTC Customers
1
My account has been debited but I have not received tickets. How do I proceed?
Prospect
Getting started
7
How can I start using Zaakpay?
I have a registered business and would like to signup with Zaakpay. How do I do that?
I’ve signed up now. What do I do next?
What documents would I need for signing up?
How long can I access the features on the test mode? Is there a trial period?
View all 7
Pricing
0
Payments and Settlements
0
International Payments
0
Referral Programs
0
Integrations
0
Merchant
Account Activation
6
What are the documents needed to sign-up?
What are the mandatory policies that need to be updated on the website in order to integrate a Payment Gateway?
Additional certificates and license
Related to PCI DSS
What are the payment methods supported?
View all 6
International Payments
0
Refunds
2
I have not received my refund even after 10-12 working days. What should I do now?
Why does it take so long for a refund to be credited to a customers account
Developer/Integration Assistance
4
How do I integrate Zaakpay?
How do I generate the API keys?
How do I get my secret key?
How do I test the payment flow of Zaakpay for my website?
Transactions
0
Dashboard Overview
6
What is Zaakpay dashboard?
Navigating your way around the Dashboard
What is a Website URL?
What is Redirect URL?
What is Realtime Webhook URL?
View all 6
Reports
0
Chargebacks and Frauds
2
What is a Chargeback?
How do I report a fraud transaction?
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