We suggest that you wait for 7-10 business days for physical goods and 1 business day for digital goods. In case you do not receive the services/goods even after the said time interval or if the items received are materially different, defective or damaged, then you should visit the merchant website and refer to the terms & conditions, shipping policy, refund policy and contact the merchant to resolve the issue.
In order to contact the merchant please visit the Merchant Website → Click on contact us tab → Call on support number or send an email to the support email address of the merchant. While sending an email you should include following details:
- Date of transaction
- Amount of transaction
- Order ID shared by the merchant
- Payment ID shared by Zaakpay
- Description of the problem
In case the merchant does not respond to your emails & phone calls within 3-5 working days then you can contact us here to mediate and amicably resolve the issue.