.

Payments 7

• How do I check the status of my payment/order?
• What should I do if I do not receive a payment confirmation mail from Zaakpay?
• I do not recognize the transaction that I’ve been charged for. Can you help me?
• I have done duplicate transactions towards the same order/service. How do I get a refund?
• I booked a ticket but I did not receive a confirmation mail. What's is the status of the transaction?

View all 7

Dispute 1

• How do I open a dispute with a seller when a purchase goes wrong?

Dispute Resolution 2

• When should a customer file a complaint regarding the non-receipt of an order?
• What should I provide when filing a dispute on Zaakpay?

Order Cancellation 1

• Cancellation of Orders/Refunds/Returns.

Fraud 1

• How do I report potential fraud or unauthorized transactions to Zaakpay?

Best Practices 2

• Best Practices for hassle-free transactions.
• Sensitive Information

IRCTC Customers 1

• My account has been debited but I have not received tickets. How do I proceed?